We find our hero, a lowly helpdesk drone working for a company that manufacturers encrypted communication hardware. He’s sitting in his crappy office, in a crappy building, in a crappy part of a crappy state, in a crappy part of the country, idly contemplating the idea of packing up his personal crap, telling his boss what he really thinks of him, and leaving. Suddenly, a customer calls.
Our intrepid hero sighs, then answers the phone with his usual greeting. The caller turns out to be one of the company’s larger customers, who use the company’s devices for out-of-band management access to remotely deployed hardware at unmanned locations. Apparently, the server on which they housed the database containing all of the encryption keys and device configurations had suffered a catastrophic failure!
Our hero leaps into action and offers the customer a number of options for recovering the database from a backup. His customer pauses for a moment. A deep sigh comes through the phone, and the customer quietly admits that they have no backup of the database. He then asks our hero if there is any possible way to regain access to these devices, or perhaps remotely reset them. Our hero sadly informs the customer that without the encryption keys stored in the now unrecoverable database, any communication with the devices is wholly impossible until they are reset, which can only be done in person, on the device itself.
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