In March, IT departments around the world jumped into action when companies announced that employees would begin working from home due to the COVID-19 pandemic. Here, CompTIA’s IT team, including Robert Rohrman, vice president,
IT Infrastructure; Edgar Flores, senior manager, network operations; and Wendell Thacker, manager, network operations, talks with Seth Robinson, senior director, technology analysis, about the challenges that many companies faced, best practices for IT departments, and recommendations moving forward to enable productivity and secure remote work environments.
Seth Robinson: The situation everyone found themselves in was needing to quickly connect employees from home, and that was not a goal a lot of companies had before. Can you describe what this shift was like for IT departments?
Robert Rohrman: If every staff member in your company already had the ability to work from home, the COVID-19 challenge—for IT teams—was relatively small. But if your company didn’t, quick action was necessary.
There are multiple strategies on how to enable remote work. IT teams had to look at their companies holistically and then from the employee perspective. What did they need to do their jobs and what technologies were out there to do those things remotely? The IT staff also needed to consider security—what was a company willing to accept as a risk? Then they needed to pick a solution and implement it.
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