Friday, July 17, 2020

The Evolution of Remote Work

State and local governments have allowed their employees to work remotely to varying degrees for years, although their responses to the COVID-19 pandemic have dramatically accelerated the necessity to modernize remote work policies and procedures.

Public sector employees typically accustomed to accessing physical resources in an office environment are now making the transition to working from home. This rapid transition has proven to be both beneficial and challenging for state and local agencies.

In the coming weeks, CompTIA’s State, Local and Education (SLED) Committee and the Human Services IT Advisory Group (HSITAG) will explore the need to address both the immediate and long-term challenges of moving to remote work.

The pandemic has thrown a massive spotlight on the need for state and local systems to modernize. The most apparent has been the overly taxed Unemployment Insurance systems across the country. Many states have been forced to respond quickly with varying degrees of success. While the focus has largely been on Unemployment Insurance systems, there will be secondary and tertiary impacts because of increased demand placed on downstream services such as re-employment services, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) benefit systems. Similarly, there will be downstream effects to moving state and local employees who support these critical services to remote work.
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